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Platform

Platform module

Contractor Services Management

Connected contractor services. Controlled asset performance.

Manage contractors, service contracts, execution records, measurement certificates, approvals and invoicing within ISAM360, maintaining traceability between contracted work and industrial asset management.

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Overview

Govern contracted services from scope to invoice.

Contractor Services Management brings contractor records, commercial scope, measured execution, approvals and invoices into one controlled flow. Teams retain the operational context behind every commercial record without moving maintenance execution out of its dedicated work processes.

Operational capabilities

Five connected areas. One governed record.

Each area supports a defined operational purpose while preserving the contract, company and plant context throughout the process.

01

Contractor Dashboard

Business purpose
Provide a clear entry point to contractor services records and active work areas.
Operational workflow
Navigate directly to contractors, service contracts, measurement certificates and invoices from one module workspace.
Practical benefit
Keeps commercial service administration organised and accessible without claiming unsupported performance analytics.
02

Contractors

Business purpose
Maintain a governed register of contractor and service-provider organisations.
Operational workflow
Record company, registration, tax and contact details, assign service specialities, manage status and review linked contracts.
Practical benefit
Creates a consistent contractor record with company-scoped, permission-controlled access.
03

Service Contracts

Business purpose
Define the commercial and operational scope of contracted services.
Operational workflow
Connect a contractor to company or selected plants, dates, status, service specialities and a categorised bill of quantities with units, quantities and rates.
Practical benefit
Gives measurement and invoicing a controlled contractual baseline, including currency, payment terms, retention and tax.
04

Measurement Certificates

Business purpose
Certify periodically executed services against the contracted bill of quantities.
Operational workflow
Measure eligible contract lines, attach calculation records and references to work orders, operations or field execution, then submit through controlled review, return and approval states.
Practical benefit
Protects quantity control, prevents duplicate certification and preserves evidence from execution to approval.
05

Invoices

Business purpose
Convert approved measured work into controlled contractor invoices.
Operational workflow
Create invoices only from approved, uninvoiced certificates; calculate tax and retention; issue, record payments, cancel or correct under controlled status rules.
Practical benefit
Maintains traceability from invoice totals back to approved measurements, contracts and contractors, with document and history outputs.

End-to-end lifecycle

A controlled path from registration to commercial closure.

The operational record advances through six connected stages, preserving source context and governed status changes.

  1. 01

    Register

    Create the contractor record, company scope, contacts, service specialities and operational status.

  2. 02

    Contract

    Define contract terms, plant scope, service catalogue and the bill of quantities.

  3. 03

    Execute

    Maintenance work remains in Work Orders and Field Operations, where execution evidence originates.

  4. 04

    Measure

    Record executed quantities against active contract lines with calculation memory and execution references.

  5. 05

    Approve

    Submit certificates through controlled review, return and final approval states.

  6. 06

    Invoice

    Create invoices from approved certificates and track issue, payment, cancellation or correction.

Operational connection

Commercial control remains connected to the work.

Contractor Services does not replace maintenance execution. It preserves the links needed to understand where contracted work occurred and how measured quantities were supported.

  • Contracts can be scoped company-wide or to selected plants.
  • Measurement records can reference work orders, work-order operations and field executions.
  • Approved quantities remain traceable to their contract lines and supporting calculation records.

Visibility and traceability

Follow every commercial record to its source.

Controlled statuses, role-based actions and record history make the contractor-services lifecycle easier to review and audit.

  • Search and filter contractors, contracts, certificates and invoices by their operational context.
  • Track certificate review states and invoice payment status without losing the originating contract.
  • Produce Measurement Certificate, calculation-memory and invoice documents in PDF or Excel.

Next module

Asset Management

Continue

Think Faster. Decide Safer. Think ISAM360.

See Contractor Services Management in action.

Request a demo to explore the contractor lifecycle on your service contracts, plants and maintenance processes.

Request a Demo